Practical documentation for creators using Hive to manage projects, backers, shipping, fulfillment, support, and post-campaign operations.
Results for "backer import"
Our platform supports the import of backer lists from various platforms. Some can be done by you, some you will need to contact our team to do it on your behalf.IMPORTANT: BEFORE you import your backers, you need to make...
Dynamic backer segmentation lets you save a project audience as rules instead of maintaining a fixed list. In Hive, Backer Segments can match backers by pledge, add-ons, country, status, payments, survey answers, and oth...
In the Overview tab of your project you can get important information of the current state of your project, along with what you need to do advance to the next step.Our platform can follow your project through every stage...
Hive’s backer support ticketing system keeps crowdfunding questions, missing-item reports, and damaged-item requests connected to the creator and project. Use it to record conversations, arrange replacements, request p...
Configure the pledge rewards and add-ons your backers can select in Hive Pledge Manager. This guide covers reward presentation, availability and stock limits, late pledge pricing, quantity discounts, product variants, an...
...k at the image below to see how two shipping methods are shown to the backer, with their names and descriptions:Then you can define 3 properties for your shipping method that control the way it works:Published. This prop...
...create/start your first project in Hive, you have two options: either import an existing project from Kickstarter, or manually create one from scratch.If you choose to import your project from Kickstarter you need to kee...
...s applied to the money our platform collects on your behalf from your backers.
What Is a Backer Survey?A backer survey collects the answers you need before a backer completes their pledge. In Hive, survey answers can also change the selected pledge, add paid add-ons or freebies, and select product ...
Plan crowdfunding shipping costs before setting the rates your backers will pay. Start with product dimensions, packed weight, and packaging, then account for freight and last-mile fulfillment. This guide explains the ma...
...ng orders for fulfillment in Hive by assigning countries and verified backers to fulfillment hubs. Export backer orders, SKU requirements, and packing lists in the supported hub formats, or generate PDF packing slips. Af...
...t some point from creators that have used Hive.Please note that it is important to understand that not all agencies provide the same type of service, and not all services work for all types of projects. You should talk w...
...u aren't starting from memory. Your business history is already there!IMPORTANT: Keeping your Entity list up to date is one of the easiest ways to improve efficiency and stay ahead of deadlines. Add as soon as the relati...
...sider this question: What individual items do I need to deliver to my backers? Each distinct item integral to the answer constitutes an SKU. Whether it's a digital entity, like a downloadable file, or a physical one, suc...
...for handling special exceptions in your pricing policy for individual backers.Common use cases include:Providing a special discount to a reviewerOffering an extra discount to a retailer (on top of your general retailer s...
...ept late pledges. In Hive, use PM Closed (Soft), export only Verified backers for each batch, and upload tracking after shipping. Keep Shipped backers out of subsequent exports to avoid duplicate shipments.
...ect Hive Pledge Manager to Shopify to map product SKUs, send verified backer orders, and receive fulfillment and tracking updates. Choose manual order uploads or enable automatic uploads. Hive also checks Shopify fulfill...
...em so that you get the estimate you are looking for.You can also save/import/export each setup as a scene, allowing you to compare different transport scenarios. For example, testing whether a Euro Pallet or a 40ft HQ co...
...g a crowdfunding campaign, collecting detailed information about your backers' sources is crucial. This vital process enables you to:Optimize your marketing and outreach strategies.Identify the best-performing referrers,...
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