More than a Pledge Manager
Hive is a highly optimized platform, proficient in automating every facet of your campaign. It's not just about managing surveys; it's about equipping you with comprehensive tools to organize your business. Harness the full potential of Hive to streamline your operations and maximize your Kickstarter's campaign success.
Shipping / Tax / VAT Collection
Our platform offers robust features for creating shipping calculation rules and customizing VAT/Tax based on the specific country and state/province of your backers.
During the checkout process, our system employs these rules to accurately calculate and collect the appropriate amounts for shipping and VAT from your backers.
Additionally, our system is designed to recognize when a verified retailer is from within the EU, possessing a valid EU VAT ID. In such cases, you have the flexibility to choose not to charge VAT fees, offering added convenience and customization options.
For repeat creators, the ability to assign Loyalty Credits to backers of specific pledges in a campaign is a game-changer. Backers can leverage these credits towards future campaigns.
This powerful loyalty mechanic not only fosters a sense of appreciation but significantly boosts the likelihood of having returning backers for your subsequent projects. It's a strategic move that strengthens the bond with your audience and cultivates a community of dedicated supporters.
In the Hive Pledge Manager, creators can designate a rewards level as a "Retailer's Pledge." Backers opting for this level are required to undergo Hive's retailer verification process, requiring specific information to confirm their retailer status before proceeding to checkout.
Only after successful verification do they gain access to any retailer discounts set up for the project, enabling them to finalize the checkout process. This streamlined approach ensures retailer benefits are exclusively extended to those who meet the criteria.
Within our platform, you have the capability to generate unique coupon codes, offering a high degree of customization. These codes can be tailored to discount an entire pledge level, a specific portion of the pledge, or even exclusively apply to particular add-ons.
This functionality opens the door to effortless implementation of special promotions or giveaways. Simply email the giveaway winner their unique coupon code along with a link to the pledge manager. As they complete the pledge manager, they seamlessly become part of your backer list, ensuring a smooth and integrated process for both you and your backers.
Backer Support Tool
In a crowdfunding campaign, communication with your backers is paramount. Don't let any message slip through the cracks, and ensure that every issue is promptly addressed. Stay organized!
Our pledge manager features a fully integrated ticketing system designed to assist you in managing a variety of issues —from backers' questions to requests about damaged or missing items. With this comprehensive tool, you can maintain clear and effective communication, providing a seamless and satisfactory experience for your backers.
Throughout your project, staying organized is paramount, and you often need to track various types of information—contacts (manufacturers, designers, illustrators), quotes (fulfillment, freight), invoices (shipping, marketing, manufacturing), files/documents (CE certificates, localization agreements), and more.
Our CRM subsystem simplifies this process by consolidating all this information in one place. With this integrated solution, there's no need to juggle multiple third-party applications. Keep everything organized seamlessly within our platform, ensuring efficient and centralized management of your project-related data.
Our platform offers the flexibility to assign backers to specific fulfillment centers (hubs). Once backers are allocated, you can effortlessly export the backer list, SKU list, and packing list in the precise format required by the designated hub.
Our platform currently supports export formats for all major hubs, including Happyshops, Green Logistics, Zatu, GamesQuest, QML, Aetherworks, Bridge, Pick & Pack, ShipHero, and VFI. Even if you're working with a hub not listed here, our dedicated team is ready to assist you in obtaining the exact format you need, ensuring a seamless and tailored fulfillment process.
Our pledge manager includes a robust feature that allows you to define the warehouses or storage facilities you maintain globally. You can effortlessly add and manage the inventory or stock for each SKU, enabling you to track it with a simple click.
This system furnishes you with critical information necessary for handling distribution and retail orders post-campaign. Moreover, it streamlines the process of strategically pushing leftover stock into the market, ensuring that your inventory management is efficient and aligned with your distribution goals.
Our platform provides a comprehensive solution for recording all the information related to your freight shipments. You can efficiently keep track of essential files such as the Bill of Lading (BOL), packing list, and commercial invoices—crucial documentation for international shipments.
Beyond document storage, you can attach notes, shipping quotes, dates (ETD/ETA), and invoices, ensuring that every piece of relevant information is organized and accessible. This robust system is designed to prevent any loss of track at any stage of your campaign, providing you with the tools needed for efficient and well-managed freight logistics.
0% Setup Fee. 0% Campaign Fee.
Pay only on money raised by using our tools.
We will guide you through each and every step.
Contact us and we will answer any questions you may have.
Frequently asked questions
How does Hive's pricing work?
We only charge a fee on the money that we collect through our own platform and tools. We never charge you any amount on whatever money you raised in Kickstarter. This means that there is NO Setup Fee, there is NO Campaign Fee. Our fee is based on the plan that you choose. It is 3% for the Basic Plan, and 4% for the Pro Plan.
What forms of payment do you accept?
If your campaign is in USD then your backers can choose to pay with: Paypal, Stripe or Square. If your campaign is in any other currency, then they can pay only through Paypal.
What options for shipping calculation do you support?
Our platform has a robust rules-based system for calculating the shipping cost of each individual backer. It allows for simple rules (e.g. weight per country) to complex rules (e.g. split a pledge into packages of certain weight for a specific state in a country). Our team will help you configure those rules so that it matches your exact needs.
I need help setting up my campaign. Who do I ask?
You will have a dedicated personal account manager, who will help you every step of the way. They will guide you on how to optimise your pledge manager, correctly set up add-on options, shipping methods and ensure you get all of the benefits from all our tools.
What is a pre-campaign landing page?
If you sign up with us BEFORE you start your campaign, you can create a special page within our platform where you can collect emails during your pre-campaign marketing, AND send potential backers to your pre-campaign Kickstarter page to become "followers" so they get notified by Kickstarter when you launch.
What is a pre-survey landing page?
Between the very first second after your Kickstarter campaign finishes and right before you are ready to open your pledge manager so that backers can complete their pledges, there is a time period, the "sweet spot", when you can generate a significant number of sales. Your pre-survey landing page on our platform can help you greatly increase your up-sell without the risk of losing any backers!
Hive is committed to developing potent tools tailored to empower Kickstarter creators. With a singular platform that tracks every facet of their journey —from pre-campaign preparations to the final delivery— Hive ensures an easy, efficient, and comprehensive experience for creators.