Manage Customer Support Through Slack

We are continuously developing new tools to help Hive Creators manage their projects more efficiently.

Our latest integration connects Hive’s Customer Support system directly with Slack, allowing you and your team to receive and respond to support tickets through a dedicated Slack channel.

Introducing the Hive Slack Integration

Customer support requests can arrive throughout every stage of a crowdfunding project, from pledge manager questions and address changes to missing or damaged items during fulfillment.

With the new Slack integration, you can bring these conversations directly into the communication platform your team already uses.

Whenever a backer creates a new support ticket in Hive, the ticket is automatically sent to your selected Slack channel as a new discussion thread.

From there, you can review the request and reply directly through Slack. Your response will automatically be:

• Sent to Hive

• Recorded in the ticket’s communication history

• Delivered to the backer

Attachments are also supported in both directions, allowing backers and creators to exchange photographs, documents, and other relevant files.

Manage Support Wherever You Are

The integration also works through the Slack mobile app.

This means that you can check new support requests, coordinate with your team, and respond to backers while away from your computer.

Every conversation remains connected to the original Hive support ticket, helping you maintain a complete and organized record of your customer communications.

Read the Full Slack Integration Guide

Stay tune more updates are coming...