Megapulse

Megapulse Fulfillment Update!

Hello friends,

It seems there has been some confusion regarding fulfillment and tracking numbers. I swore I informed backers the estimated fulfillment times but perhaps I'm getting that confused with Kaelora/Kindred, which is fulfilling at the same time. My apologies for any assumptions I made. Kinda been a little crazy over here.

Clarifications

What I mean by "fulfillment has begun" is this: the HUB has picked up the games, packaged them and the first backers are receiving their pledges. Since we are shipping direct from China, those nearby will receive their pledges first due to proximity. Since those in Asia and surrounding areas have started receiving the pledges, fulfillment has officially begun.

"Fulfillment has begun" does not mean some people in all regions are receiving their pledges at the same time. That lack of clarity is on me.

I do want to reemphasize, while you received a tracking number this does not mean your game is in your country on it's way to you. It just meant a label was purchased and applied to your package. All these games then go on either a boat or plane where there is no way to track their progress individually.

Boat Travel

Below are the links to follow the ships for EU and US:

EU Boat

US Boat

AU/NZ/UK/Asia/CA have been fulfilled. US/EU, ROW is still waiting on the boat to arrive at port and then games need to be trucked to local states and couriers for final delivery.

When Pledges Arrive...

One thing I want to emphasize, if when you receive your pledge there are any damages (this does not include small dings or dents), please do not throw away your shipping box or the protective bubble wrap. The HUB requires full proof that games were damaged due to improper packing in order for them to ship out replacements. I have asked them to ship pledges in appropriately sized boxes with more than a single sheet of bubble wrap. They ensure me this would be the case, so if it isn't, "my word against theirs" isn't going to move the needle toward a replacement.

Don't panic though. I'm not saying this WILL happen, just that IF it does, I won't be able to help you if you toss the evidence out:) Now, for defective components and things related to printing, that will be handled differently. I just wanted to share a PSA of sorts.

If there are any questions, please email bryan@tangerine.games or send a ticket through Hive (preferred). I won't be checking KS direct messages or comments made on updates/campaign page because it's impossible to track and keep up with what I have and haven't addressed.

Thanks!