Jackpot: Set the Reel

Freight Delays 😔

Unfortunately, we have to give you the news that your games (other than the UK) have not left China yet.

Some of you may be aware that there has been severe weather in parts of China over the last 2 months. Shanghai (where our factory is) has been hit by two typhoons in the last 39 days. This has caused the ports there to be closed entirely for long periods of time, and in turn caused very long delays at the ports.

Although it seems like the ports are reopening again, our freight forwarder is still unsure of our departure date. They have had 2 dates moved by the ports so far.

What we're doing

We're in regular communication with the freight company, and this is the message we had from them yesterday:

As you can see, we may use rail instead of sea freight to get things moving quicker for the EU. We're sure this will add to the cost, but you have been waiting long enough for your games. However, this obviously isn't an option for the US, which will need to wait until the weather and ports calm down a bit.

We're so sorry we don't have better news for the delivery of your games just yet. As soon as we know the games are moving (either by sea or rail), we will update you with a better eta.

Thank you for your support and understanding, and apologies for any frustrations caused.

-Ayden, Simon and Will