PLEASE, READ OUR TERMS CAREFULLY:
By backing our project on Kickstarter, you confirm that you are at least 18 years old and agree to these Terms, entering into a legally binding agreement with us.
If you do not agree to these Terms, please do not back our project and wait for the retail release.
- How to contact us
When we say we, us or our, we mean Magari SRLS, a company registered in Italy.
Our main trading address is Milan, at via Antonio Bazzini 13A.
Our VAT number is 02900120342.
If you you have any questions, there is a problem with our Campaign or delivery of Rewards, you wish to complain or end your contract with us, you can contact us by email at boardgames@magari.fun
- How we contact you
We will contact you by email, to keep you updated about the progress of the Campaign and our Project, and to send you important communication about your Pledge and Rewards.
We will send any physical Reward to you at the shipping address you will provide to us after the campaign ends. We allow a maximum of one address per backer, regardless of the number of pledges/copies ordered.
We will use the contact data shown in your Kickstarter account when you back our Campaign, or as you may provide to us later. If you wish to change this data for whatever reason, please send us a message at boardgames@magari.fun
It is your responsibility to provide us with your accurate and complete email and shipping address and let us know as soon as any of these addresses change. We will not be liable to you if we are prevented from performing our contractual obligations as a result of your failure to comply with this condition.
- Your relationship with Kickstarter
You need to hold a Kickstarter account in order to back our Project. Your relationship with Kickstarter will be governed by Kickstarter’s terms and conditions (that you can read here).
In the event of any conflict between these Terms and the Kickstarter Terms, the Kickstarter Terms shall take precedence.
Kickstarter currently only accepts payments by credit cards and uses Stripe to process payments.
If Kickstarter is unable to collect your Pledge (for example, because your credit card expired and you have not provided updated information, or because there are insufficient funds on your credit card when Kickstarter attempts to charge it), you must pay your Pledge to Kickstarter without undue delay and in any event no later than within 14 days from receiving Kickstarter’s or our notification informing you that the amount is due.
- How your contribution works
We are not selling goods or services to you, and you are not ordering something that already exists. Instead, we are inviting you to pledge your financial support to fund our creative Project. You may do it in return for a physical Reward or by way of donation, without a physical Reward.
The Kickstarter Campaign will be successful if it reaches the fundraising goal set on our Campaign page before its deadline. We cannot promise that this will be the case. Even then, we cannot guarantee that the Project will definitely be completed or that it will be completed on time.
- If the Campaign is successful
We will do anything in our power to complete the Project;
We will keep you up to date on any progress by sending updates via email and posting on the Kickstarter page of our Campaign;
If you made a Pledge in return for a physical Reward, we will contact you to seek your completion of our pledge management survey and make any outstanding payments;
Once the Project is complete, likely several months after you have made and fulfilled your Pledge, we will do anything in our power to deliver your physical Reward to you.
- If, after a successful Campaign, the Project is not completed
Due to the nature of the Project, despite our best efforts we might sometimes not be able to complete as promised. If this happens, we will do anything in our power to remedy the situation and bring it to the best possible conclusion.
We will explain in detail what work has been done, how funds were used, all efforts made to complete the Project as planned and what prevents us from doing so;
We will offer to return any remaining funds to backers who made a Pledge with a physical Reward but have not received it (in proportion to the amounts pledged).
- Timing and Delivery Date
You will receive your digital Rewards (a Print&Play copy of Dungeon Twist) via email, right after the end of the campaign. We will not be held responsible for delays imputable to reasons beyond our control, such as technical problems with email clients.
Regarding physical Rewards, you will receive accurate information about their status during each stage of production and delivery. Still, any performance timescales published on our Kickstarter page, or communicated to you via email or otherwise, are estimates only and not deadlines.
- About physical Rewards
As the campaign progresses, the items included in pledges may vary.
Some items included in the pledges may be upgraded and change in material, shape or appearance.
Some free bonus items may be added to one or more pledges.
This can take the form of stretch goals tied to the funding total or timed additions but are not limited to these.
The images of any physical component of your Reward, including packaging, shown in the Kickstarter page, gameplay videos or other media, are for illustrative purposes only. Although we have made every effort to display the products accurately, actual Rewards may also slightly differ from the published images.
- Production Delays
While we do not expect any delays in production, unforeseen issues are always a possibility with regard to manufacturing and shipping. We have back-up plans in place for each step of the project, from production to shipping and final delivery.
- Uncontrollable events
Please note that certain geopolitical events outside our control - such as the imposition of new tariffs, global pandemics, war, etc… - may change the terms we offer to the residents of the countries experiencing them, even if we guarantee that we will do our best to avoid such issues.
COVID-19 has been a challenge for us all. We continually monitor the global situation and think ahead, taking pre-emptive actions in order to minimize potential risks. We have chosen to work with companies that enjoy a stable position on the market and, to the best of our knowledge, will not endanger the production and fulfilment of this project.
- Refund Policy
We do not offer refunds for the digital products (Print&Play version).
Regarding the physical products, we won’t offer refunds for delays in delivery or changes/adjustments to the game's components, layout, etc.
We will examine all refund requests individually and, at our own discretion, will only refund those that are reasonably justified.
Once we start packing your order, any refunds will not be possible.
All refunds are processed via Stripe, with the funds returned to the credit card originally used for the pledge. This project is being funded in EUR, and thus any refunds will also be processed in EUR.
Completed