We work with fulfillment companies around the world to deliver your order at the lowest cost. Where required by law we collect tax as well. AEG does not take a profit on shipping & handling or tax.

AEG pays for the costs of importation into each region including customs duties and import taxes due at the port of arrival. Most orders will be delivered to your address without any tax due but it is possible that your local authorities will assess tax to be paid before delivery; that is beyond AEG’s control. If you normally receive Kickstarter orders without tax due, you should receive your order from AEG without any tax due either.

We will be charging shipping & handling and tax after the campaign concludes based on the actual costs incurred to ship from the closest distribution center to your delivery address. You will pay for shipping & handling, plus VAT, GST, and sales tax in our Pledge Manager after the campaign ends. Links to the Pledge Manager will be sent shortly after the campaign ends.

VAT, GST and sales tax will be calculated and assessed in the Pledge Manager. You will be able to see the final total of your order in the Pledge Manager after the campaign ends and you have completed the process of managing your order in the Pledge Manager. If you feel that the total cost of your order is unsatisfactory, you can request a 100% refund of your Kickstarter pledge within 14 days of the opening of the Pledge Manager; thereafter refunds will be issued minus unrecoverable KS fees of approximately 8%.

Tax Policies:

Backers in the EU and the UK will pay VAT. It is not possible for us to waive this calculation for any order shipping to Europe.

Backers in Lichtenstein, Norway and Switzerland will not be assessed VAT but will have to pay duties and import VAT to receive your order. We have no workable solution other than to let the local authorities assess tax directly to you and we cannot pre-pay it.

Shipping and Handling for Canada will be + Canadian sales tax which varies by Province & Territory. Backers in the US will pay sales tax in states where AEG is required to register and pay sales tax.

Restricted Delivery:

Due to the increasing frequency of Kickstarter orders failing to clear customs or being lost and/or stolen during delivery, AEG now ships only to the following countries:

United States, Canada, United Kingdom, EU+ (EU States + Norway, Switzerland and Lichtenstein), China (including Hong Kong), Japan, Singapore, South Korea, Taiwan, Australia, and New Zealand.

We are unable to ship to Puerto Rico, Guam, and, the U.S. Virgin Islands.

We are unable to ship to the overseas territories or possessions of the UK or any EU country.

All other backers must arrange to have their order received in one of those countries and freight-forwarded, at backer expense, to their final delivery address. We will cancel and refund orders from countries we do not ship to prior to fulfillment if other arrangements have not been made.

If you have any questions please email kickstarter@alderac.com